With respect to personal information we collect as a part of conducting transactions and/or communicating with customers, our policy is unequivocal: We NEVER provide personally-identifying information to any third party for any purpose. Period. We will never give, rent or sell your name, address, phone number or e-mail address to any person, organization or business. All information provided to us is held in strict confidence.
Our site uses an order form for our client's to request information, products, and services. We request client contact information (name, address, and email address) and financial information (payment information to make purchases).
We use this contact information solely to process and ship orders to clients. If we contact you, it will be solely on the basis of normal business correspondence. You will never receive messages from 3rd-party advertisers offering you the opportunity to "opt out" of advertising which you never knowingly elected to receive. We regard this concept as fundamentally unethical and never engage in such conduct.
If you choose not receive any future communications from us and/or wish to be explicitly removed from our database, you may send us a message requesting the removal (using our Contact page), or you may call us at 518-279-9638 from 8:00am to 4:00pm, Mon-Fri (EST), or you may write to:
Ed Conroy Books
272 Smith Hill Road
Troy, NY 12180 USA
Financial information collected during transaction is used solely to bill the customer for products and services. As a rule, we do not keep copies of credit card numbers and we do not retain credit information, unless you have specifically asked us to do so as part of establishing an active account or maintaining a sales relationship. Any summarized credit card information accompanying a purchase or related correspondence will always be presented in brief form (e.g. xxxx-xxxx-xxxx-1234). Such information is a normal part of our business records and cannot be re-used by anyone.
Our web site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our shopping cart uses 128-bit SSL encryption to protect your financial information. In any instance of fraud or credit card misuse, this site can and will track real identity via ISP, local and federal authorities. We report to and cooperate with the U.S. Federal Bureau of Investigation for Credit Card Fraud and Misuse.
The web server upon which our web site resides has been issued a secure (SSL) Certificate of Authority and we have received Domain Control Validation from ICANN (Internet Corporation for Assigned Names and Numbers). The server certification status is presently "Active" and is valid.
Additionally, we are a member of the Trustwave Trusted Commerce Program. A seal certifying our authority and participation is present on our website and can be validated by clicking on the image (at bottom of page).